Complaints Policy

About Outdoors Victoria

Complaints Policy

This General Complaints Policy was approved by the Outdoors Victoria Board on 19/04/2024. It demonstrates the strong commitment of management, staff and volunteers to a harmonious and respectful environment at Outdoors Victoria.


At Outdoors Victoria, we are committed to providing a positive and inclusive environment for all our stakeholders. We recognise that complaints may arise from time to time, and we take these seriously as opportunities to improve our practices and relationships.


This policy outlines how we handle complaints made by and against staff, Affiliate supporters, and Board Directors.

You will also find the Outdoors Victoria Complaint Form and the submission process in this document.

Regulatory Documents