“If it ain’t Boeing, I a’int going”. Lessons Learned in Organisational Safety from the Boeing 737 Max Disaster

Thursday 26th May
Session 4
4.10pm – 5.00pm 
Room: TBA
Outdoor Businesses & Not-for-profits

In 2018, a Lion Air flight crashed soon after take-off, with the loss of all 189 people on board. The weather was good, and the aircraft was brand new. As is common, focus soon turned to those in the cockpit. After all, the aircraft manufacturer, Boeing, was one of the most well respected, safest, and trusted companies in the world. “The bottom line is the 737 Max is safe”, stated their CEO/Chairman soon after. Just five months later, another Boeing 737 Max crashed in Africa, with no survivors. The circumstances were incredibly similar. Consequently, the entire fleet of 737 Max planes were grounded for 20-months, Boeing were fined an estimated US $20 Billion, and indirect losses from 1,200 cancelled orders valued at more than US $60 Billion. This whole story is incredibly tragic – for the families, and the thousands of dedicated staff at Boeing, and its suppliers.

 It does, however, offer us the opportunity to identify potential lessons for our own organisation’s risk and safety management practice. Research informs us that safety is enhanced when organisational management systems are contextual, current and fit-for-purpose. This workshop will share relevant lessons both from the Boeing disaster, and the general and led outdoor activity safety research. It will offer a refreshed and practical perspective surrounding where to consider focusing your efforts to continuously enhance your organisational and safety outcomes, especially given the impact of the past couple of years. You will be provided with a Risk Resolve Roadmap to support further meaningful risk and safety conversations with your team following the workshop.


headshot of person wearing a dark suit

Clare Dallat

Risk Resolve

Clare is the Director of Risk Resolve and has a PhD in Human Factors (Accident Prediction), an MSc. in Risk, Crisis and Disaster Management, and a Graduate Certificate in Transformational Leadership in Education. She has over twenty-five years professional experience in outdoor education – across multiple organizational hierarchies – from instructor, coordinator, risk manager, executive director, and Board member. Clare holds an invited adjunct researcher position within the Centre for Human Factors and Sociotechnical Systems at The University of the Sunshine Coast and is the first recipient outside of North America to receive the Reb Gregg International Wilderness Risk Management Award for leadership, innovation, and service to outdoor and experiential education risk management. She is an Editorial Board Member of the Journal of Experiential Education and has written and contributed to numerous peer-reviewed academic articles and books. Clare co-chairs the annual International Wilderness Risk Management Research Symposium and is an incoming Trustee for the State Sports Centres Trust of Victoria.